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Frequently Asked Questions
How does prepaid metering work?
Prepaid metering allows customers to pay for their energy use in advance. Our smart meters deduct energy consumption from the prepaid balance in real time, enabling better budget control and avoiding surprise bills.
What regulatory standards do your meters meet?
All our prepaid meters comply with stringent UK and EU electrical and safety standards, including MID certification and OFGEM regulations, ensuring reliability and accuracy.
Support response times
Our dedicated support team aims to respond within one business day, with priority assistance available for urgent issues or system outages.
Data security & GDPR compliance answers
We prioritize customer data privacy by implementing industry-leading encryption and security protocols. Our systems fully comply with GDPR requirements concerning data collection, storage, and customer consent.